Shipping policy
How We Ship
Every piece in our shop travels a long way before it reaches you. First from markets and estates across the United Kingdom, across the Atlantic in a container, and then from our base in Wesley Chapel, Florida. By the time we ship to you, we know exactly what a piece has been through, and we pack accordingly.
Small and medium items are wrapped in tissue, layered in moving blankets, and double-boxed with foam inserts. Fragile ceramics are suspended so the box absorbs any impact before the piece can move. We take this seriously. You are trusting us with something that has already survived a hundred years or more, and the least we can do is get it to you in one piece.
Standard Shipping
We ship small and medium items via UPS, FedEx, or USPS depending on size, weight, and destination. Shipping costs are calculated at checkout based on your location and the dimensions of your order.
Most orders ship within 2 to 5 business days of payment being received. Once your order ships, you will receive a tracking number by email.
Delivery timeframes are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, weather, or circumstances outside our control.
Freight Shipping
Furniture and large statement pieces, including dining tables, bookcases, chests of drawers, cupboards, and the terracotta olive jars, ship via freight carrier on a pallet. These items are clearly marked in their listings.
Freight shipping costs are calculated separately. If you are purchasing a freight item, we will contact you after your order is placed to confirm your shipping address, discuss delivery options, and provide a freight quote before processing payment.
Freight deliveries are curbside by default, meaning the carrier will bring your piece to the end of your driveway or building entrance. If you require inside delivery or white-glove service, please contact us before ordering and we will do our best to arrange it.
Freight delivery timeframes are typically 7 to 14 business days from the date of shipment, though transit times vary by location and carrier availability.
Local Pickup
If you are in the Wesley Chapel, Florida area and would prefer to collect your piece in person, we are happy to arrange that. Please contact us at info@stoneandrelic.com before placing your order and we will sort out the details.
International Shipping
We currently ship within the United States only. If you are based outside the US and are interested in a piece, please get in touch. We are happy to discuss options on a case by case basis.
Damaged Items
We photograph and document every piece before it leaves us. If your order arrives damaged, please contact us at info@stoneandrelic.com within 48 hours of delivery with photos of the damage and the packaging. We will work with you to resolve the situation as quickly as possible.
Please do not discard any packaging materials until the matter is resolved, as they may be needed for a carrier claim.
A Note on Antiques and Shipping
Antiques are not mass-produced objects and they do not ship like them. Old wood moves with temperature and humidity changes. Ceramic glazes can be delicate. Patina is not a defect. It is the whole point.
We describe condition honestly in every listing and we encourage you to read those descriptions carefully and reach out with any questions before you buy. If something arrives and the condition is not what you expected based on our listing, please contact us and we will make it right.
Questions
Any questions about shipping a specific piece, including size, weight, freight options, or anything else, please reach out before you order. We would rather answer twenty questions than have you receive something that does not work for your space.